When Will My Order Arrive?
Expect your order to arrive within five (5) to ten (10) business days from the date of shipment.
How Do I Track My Package?
You can confirm your package has been shipped by visiting the EMS shipping service website. Shipping begins here and is transferred to the United States Postal Service. Insert your tracking info into the appropriate field(s) and the status of your package will be provided.
Which Payment Methods Are Acceptable At TheCasualMan.com?
Visa and MasterCard are the ONLY acceptable forms of payment.
Is It Possible To Check The Status Of My Order?
YES! Logging into your online account will provide access to order updates.
Can Orders Be Shipped To A Different Address?
NO! Orders will be shipped only to the billing address of the debit/credit card used at the time of purchase.
Why Was My Purchase Canceled?
We urge all of our customers to select a second choice in the "Alternative Item" text bar. If your first selection is sold out and the Alternative Item is available, we will ship the alternative item. If an alternative item is not selected and the first selection is sold out a refund Will be issued.
Why Was I Billed For A Declined Transaction?
We do not bill cards when transactions have been declined. Your card issuer has to process the declined transaction, please contact your card issuer to determine their policy on releasing funds for online declined transactions.
